Enterprise Global Support Services

(pdf version of datasheet)

Xinuos’s Enterprise global support is uniquely designed to provide the highest level of customer support for business critical operations. As an enterprise customer, you’ll receive superior level of personalized support – day or night – from a team of experienced support professionals who work closely with your in-house support staff to provide fast, accurate response and resolution to all of your support issues.

With Enterprise support, you have access to a dedicated Technical Account Manager, as well as a dedicated 24x7-support infrastructure. In addition, you will receive continuous 24x7 engineering support on all Severity 1 issues, with guaranteed problem resolution response times. All contracts are customized, thereby offering the flexibility and scalability you need to meet your business requirements.

Key Features:

• Dedicated Technical Account Manager
• Support is available 24 hours a day, 7 days a week
• Defined support and engineering escalation response time
• Continuous engineering escalation's effort on severity 1 issues
• Individualized and customized contracts
• Access to dedicated web site uniquely designed specifically for the enterprise customer
• Access to knowledge base created and maintained by Xinuos’s Support Engineers
• Notification service of new technical information and patches
• Powerful personalized online web resources
• Status reports

For more information, contact your local Xinuos sales representative, or:

In the Americas, phone 1 (800) 726-6561
In the rest of the world, phone +44 8700 994 992